A critical analysis of possible cross-cultural conflict in the workplace with an emphasis on communication.”

Abstract

This is the final dissertation of the Masters in Dispute Resolution at Independent College. The objectives of this study, as detailed in Chapter 2, were to investigate the types of conflicts that can occur in a work environment where English is not the language of one or both parties, to identify the sources and impacts of these conflicts and to propose ways for improving the management of these conflicts with a particular focus on communication. A survey was conducted a qualitative questionnaire, all structured on Google Forms platform, containing closed- and open-ended questions in order to gather all data relevant to this research. As primary research was conducted for this study, ethical issues arose and were accordingly addressed. The questions were designed in accordance with the purpose of the research and ethical requirements. Through the analysis of all data collected, the researcher observed barriers, conflicts and emotions participants have faced throughout their professional experiences. As result, the researcher identified that most of the participants believe that when cross-cultural conflict occurs, it may be caused due to a miscommunication. However, conflict may also occur for other reasons, such as different values and beliefs, emotional issues or religion. A better understanding by individuals about how to improve communication and express themselves well would help to improve outcomes in a negotiation process