THE EFFECTS OF USING MEDIATION TO SOLVE MULTICULTURAL DISPUTES IN THE WORKPLACES IN DUBLIN

Abstract

As part of the Master's degree program in Dispute Resolution of Independent Colleges in Dublin City, this material examines and analyses Mediation's role in resolving cross-cultural workplace conflicts in Irish workplaces. We begin by describing Mediation and how professionals use it and perceive it daily. A study was conducted to determine whether Dublin-based professionals can prevent disputes from arising through Mediation. Literature reviews focusing on mediation approaches in various applications were conducted to develop ideas and theories about this material. This study's primary research was conducted using an interpretivism philosophy and an inductive method. A monomethod survey was conducted on a group of professionals to collect qualitative data using a cross-sectional time horizon and nonprobability sampling. It is clear from the findings of a study on how conflicts arise between employees from different countries within an organization that Mediation plays a key role in resolving and preventing conflicts without affecting the synergy between organizations when it comes to resolving conflicts and preventing them from occurring. Secondary objectives included: assessing the definition of Mediation and the different styles of Mediation throughout history, evaluating the benefits of Mediation for resolving cross-cultural conflict at work in Dublin, and investigating the factors contributing to cross-cultural conflicts. Considering these results, it is evident that Dublin is populated by a diverse group of professionals whose cultural differences have caused disputes. Researchers found that these professionals would attend Mediation if encountering conflict at work.